Our standard timelines apply, though there may be some delays depending on where you are in the world. Typically is takes one (1) to three (3) business days to process and produce your order, and an additional three (3) to seven (7) business days to ship to your address. These times may be extended during holidays and peak seasons, so be sure to order early.

If you have any questions, please contact our customer specialists.

The estimated date of delivery, which you can find in your account in My Orders, provides you with an approximation of when you can expect to receive your order. This date is calculated based on a variety of factors, such as the availability of the product, the time required for processing and handling, the shipping method selected, and the destination of the package.

The estimated delivery date is provided after you have completed your purchase and is often displayed on your order confirmation page and in any subsequent order tracking information. It's important to note that the estimated delivery date is just that - an estimate. It is not a guarantee of when your package will arrive, as factors such as weather conditions, shipping carrier delays, and other unforeseen circumstances can impact delivery times.

If you have any questions or concerns about the estimated delivery date provided please contact our customer service team for more information.

We understand that tracking your package is an important part of the ordering process. Once your package has shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier's website where you can track your package. You can also find the tracking number on your order item screen above.

To track your package, simply click on the tracking number link provided in the shipping confirmation email or enter the tracking number into the carrier's website manually. The carrier's website will provide real-time updates on the status of your package, including its location and estimated delivery date.

Please note that it may take up to 24 hours for the carrier's website to update with tracking information after you receive your shipping confirmation email. If you have any issues with tracking your package, please don't hesitate to contact our customer support team for assistance.

We take pride in ensuring that our packages are shipped in a timely and secure manner, and we understand that being able to track your package is an important part of the process. We appreciate your business and look forward to providing you with the best possible experience.

In your account, under the notifications entry on the menu, be sure to check off that you would like updates on order notifications. You can choose to be updated in the following ways:

• Email notifications
• SMS messages
• Push notifications (you need to download our app)

If you have requested notification and are not receiving any, check your junk or SPAM folders and ensure you have messages from MixPlaces marked as safe. You can always come to your account for the most current updates on your delivery or use the tracking number provided to check with the shipping agent.

Also, if you are on your order item screen, look above and you will see the latest shipping status for your item. You can also use the tracking number provided on your order item to check the most up to date status with the shipping agent. If you're not there, go to your account and find your order item.

If you have any question, please contact our customer service specialists.

We do our best to meet your needs and ship your finished product quickly. The time required to create your personalized items can vary, though typically, once we have your final, approved design, it takes from one (1) to three (3) business days, not including weekends.

Be aware that those estimates can be extended during peak times and holidays, so be sure to place your orders early. And, of course, if you have any questions or concerns about our production process, don't hesitate to contact our customer support team.

At MixPlaces, we deliver products that put quality first. Our finishing materials include premium-grade hangars and frames, such as wood, metal, and aluminum, and top-of-the-line canvases. And we source durable, archival-quality paper and rich, fade-resistant inks for all of our photo books. For more about our materials read up on our quality guarantee.

We will contact you to resolve any delays or out of stock issues. You can also view your package status on the order screen above and contact our customer support team with any concerns.

Don't forget to download the MixPlaces App on your mobile device and turn on your notifications to ensure you receive timely updates too. You'll need to keep up-to-date with notifications so you can stay on top of any possible delays.

Our commitment to sustainability allows your memories to last forever. Whether it's the fibers in our book covers, reused wood in our frames, or low-energy servers that power our systems, we're dedicated to a zero-waste world. And we're certified sustainable too! All paper stock is certified sustainable by the Forest Stewardship Council (FSC). It’s acid-free, so it won't discolor or decompose while protecting the planet.

For more about our materials read up on our quality guarantee.

We use the most efficient and damage-resistant ways to package our products to ensure compliance with local shipping requirements as well as the lowest damage rate. Please contact our customer support specialist If an order is damaged during transport.

All standard timelines apply for in production orders, with our production process taking from one (1) to three (3) days depending on the size of your order. Times can be extended during peak seasons and holidays. If you have any questions about your order item, please contact our customer specialists.