We aim to send you your order quickly while guaranteeing the highest-quality production values. After all, your memories are priceless, and it's our job to ensure the product you've chosen comes out perfect.

Depending on several factors, it typically takes us as three (3) business days to produce your custom product, though it may take as long as seven (7) during peak times and holidays. We put special care into making sure we preserve your memories so that they last for generations. You should also note that transit times may vary depending on your location, with shipping taking an additional three (3) to seven (7) business days, and peak times and holidays playing a factor. Weekends are not included in processing, shipping, or transit times.

What determines the time for delivery? Various factors are involved in the time frame, including the time for the customer approval process, the number of items purchased, product size, shipping mode, delivery destination, and so on. 

Our team will be in constant communication with you the entire time. You will receive emails, SMS messages, and push notifications (when you download our app.) Your order status is also updated in your account. 

We update our systems every constantly as we're fed information from major shipping carriers so that we can give you up-to-the-minute information on the whereabouts of your order and its delivery status. However, sometimes shipping agents can be a few minutes to a few hours behind on the status as listed. That means that if your status reads Delivered, but you have no package, typically, the best course of action is to wait up to 24 hours.

However, sometimes the situation is more serious and calls for further action. Use the provided tracking number to track your package on the shipping agent's website. Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.  

If the tracking states that the package was delivered, but you have not yet received it, please get in touch with the shipping agent or your local post office for further assistance. We recommend opening a research delivery claim with the shipping agent, which may help locate your package's whereabouts. 

Still, we caution you to be aware that delays do occur and that it can take a while for tracking to update. If you have any questions, contact our customer support team; we will gladly assist."

If you cancel your order before approving your proof, you won't need to ask for a refund as we haven't charged you for your product. MixPlaces doesn't charge you for anything until after you approve your design.

We have authorized your card, so as long as you cancel, we won't complete the charge and any holds on your account will fall off within 30 days.* 

If you cancel after approving you proof, and we have charged your card, please contact our customer service team. 

A cancellation occurs before the item is shipped to your address. On the other hand, a return takes place after you have already had your product sent to your address. 

All sales are final and no refunds will be issued. However, our Make It Right Guarantee state that our ultimate goal is to ensure our customers' satisfaction. Therefore, we strive to address any issues, resolve problems, and correct any discrepancies related to customer orders made on mixplaces.com or our app.

For more information, see our Return Policy.

The "My Orders" section of the app or website, within your account will have a complete list of your most recent orders, along with their statuses as well. You can check them at any time. For additional assistance contact our customer service team who are always available to help.

If you are currently in your order item screen, simply look at the information listed above to learn more about your order, including its current status and estimated delivery date. 

If you need to check your order item status at a later time, go to your account section, and click My Orders. There you can see the name of your project or product, details, price, estimated arrival date, and any other necessary information. Find the specific order you are looking for and click on it for basic information. Then click on it again for a more detailed view.

Additionally, you will receive timely notifications updating you on the status of your order via email, SMS, and push notification if you have our app installed. And never hesitate to contact our customer service team with any questions.

After clicking the "Add to Cart" button, your order will go through several different steps or stages before arriving safely at your doorstep, including the following:

• Preparing File(s): At this stage, your order is being processed and prepared by our team. We are reviewing your design or pre-made product to ensure everything is correct. If necessary, we are preparing proof for your approval.
• Customer Approval: This stage is where we send you your proof for projects that need your approval, such as photo books and wall art. You download and review a digital copy of your design to ensure everything looks good before sending the project to production. It is an opportunity to work out any final issues.
• In Production: Your product or project goes from concept to reality at this stage. Our team is hard at work building your Wall Art or Photo Book to the highest quality standards.
• On the Way: This is the shipping stage. Our carrier has picked up your product, which is currently in transit.
• Delivered: Our carrier has successfully delivered your product, and hopefully, you are enjoying beautiful memories that last a lifetime.

The time it takes for a product or project to go from "Preparing File(s)" to "Delivered" can vary depending on the nature of the product, the number of products ordered, and the delivery location, among other things. We do our best to deliver your items quickly while maintaining our highest quality standards. 

Should you have any questions or concerns, please don't hesitate to contact our customer service team. We'll be more than happy to assist you.

Every time you place an order with us, you will receive an order confirmation via email or SMS, and if you have downloaded our app, via push notification (depending on your settings). Our goal is to keep you informed throughout every step of the process.

However, if you didn’t receive a notification, there are a few things you can do:

• Check your junk or SPAM folder in your email. Make sure to mark notifications from MixPlaces as safe.
• Check your junk or SPAM setting on your SMS messages and mark messages from MixPlaces as safe there too.
• Check your notification settings in your account to ensure they are correctly set, so you receive all important messages about your orders.

Remember to check your order status in the My Account section of our app and website. We also notify you every time there’s a change in your order status. And if there is ever an issue, or if you need assistance, don’t hesitate to contact us immediately. Our team is more than happy to help you.

Please contact a member of our customer service team who will help you fix the issue right away.

If your product arrives damaged, let us help you resolve this issue as quickly as possible. Please contact our customer support specialist team so we can resolve the issue right away.

If you accidentally entered an incorrect delivery address or wish to change your delivery address for any reason, and your order has yet to be shipped (i.e., the status reads On the Way), please contact our customer support team, who will be more than happy to assist you. Please note that once your order has shipped we are unable to make any changes to your delivery address or product in general. At that time we recommend contact the shipping agent for assistance. You can use the tracking number found on your order item screen to find contact information for your shipping agent.

Once you’ve approved your proof for your artwork, you can no longer make changes to your order. However, if you choose to reject your proof after reviewing it, you will be given an opportunity to edit your design. At the time, you will have options to edit it yourself or work with or team to do so.  

If you need to make changes to your shipping address after placing an order, you can only do so if your order has not been sent our for delivery. Please contact customer support for assistance with address changes.