If your order status states your product was delivered, our shipping agent has successfully delivered your product to your preferred shipping address. You should be enjoying your lifelong memories and sharing them with friends and family. 

Didn't receive your order? Have another issue? Contact our customer service specialist immediately; we will help you resolve the problem immediately."

The estimated date of delivery, which you can find in your account in My Orders, provides you with an approximation of when you can expect to receive your order. This date is calculated based on a variety of factors, such as the availability of the product, the time required for processing and handling, the shipping method selected, and the destination of the package.

The estimated delivery date is provided after you have completed your purchase and is often displayed on your order confirmation page and in any subsequent order tracking information. It's important to note that the estimated delivery date is just that - an estimate. It is not a guarantee of when your package will arrive, as factors such as weather conditions, shipping carrier delays, and other unforeseen circumstances can impact delivery times.

If you have any questions or concerns about the estimated delivery date provided please contact our customer service team for more information.

We update our systems every constantly as we're fed information from major shipping carriers so that we can give you up-to-the-minute information on the whereabouts of your order and its delivery status. However, sometimes shipping agents can be a few minutes to a few hours behind on the status as listed. That means that if your status reads Delivered, but you have no package, typically, the best course of action is to wait up to 24 hours.

However, sometimes the situation is more serious and calls for further action. Use the provided tracking number to track your package on the shipping agent's website. Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.  

If the tracking states that the package was delivered, but you have not yet received it, please get in touch with the shipping agent or your local post office for further assistance. We recommend opening a research delivery claim with the shipping agent, which may help locate your package's whereabouts. 

Still, we caution you to be aware that delays do occur and that it can take a while for tracking to update. If you have any questions, contact our customer support team; we will gladly assist."

In your account, under the notifications entry on the menu, be sure to check off that you would like updates on order notifications. You can choose to be updated in the following ways:

• Email notifications
• SMS messages
• Push notifications (you need to download our app)

If you have requested notification and are not receiving any, check your junk or SPAM folders and ensure you have messages from MixPlaces marked as safe. You can always come to your account for the most current updates on your delivery or use the tracking number provided to check with the shipping agent.

Also, if you are on your order item screen, look above and you will see the latest shipping status for your item. You can also use the tracking number provided on your order item to check the most up to date status with the shipping agent. If you're not there, go to your account and find your order item.

If you have any question, please contact our customer service specialists.