Country Wall Art Production Photo Book Production Shipping Time Local Production
Jamaica Jamaica 2-4 days 3-4 days 4-6 days Regional
Japan Japan 2-4 days 3-4 days 2-3 days Yes
Jersey Jersey 2-4 days 3-4 days 4-6 days Regional
Jordan Jordan 2-4 days 3-4 days 4-6 days Regional
Kazakhstan Kazakhstan 2-4 days 3-4 days 4-6 days Regional
Kenya Kenya 2-4 days 3-4 days 4-6 days Regional
Kiribati Kiribati 2-4 days 3-4 days 4-6 days Regional
Kuwait Kuwait 2-4 days 3-4 days 4-6 days Regional
Kyrgyzstan Kyrgyzstan 2-4 days 3-4 days 4-6 days Regional
Laos Laos 2-4 Days 3-4 Days 4-6 Days Regional
Latvia Latvia 2-4 Days 3-4 Days 4-6 Days Regional
Lebanon Lebanon 2-4 Days 3-4 Days 4-6 Days Regional
Lesotho Lesotho 2-4 Days 3-4 Days 4-6 Days Regional
Liberia Liberia 2-4 Days 3-4 Days 4-6 Days Regional
Libya Libya 2-4 Days 3-4 Days 4-6 Days Regional
Liechtenstein Liechtenstein 2-4 Days 3-4 Days 4-6 Days Regional
Lithuania Lithuania 2-4 Days 3-4 Days 4-6 Days Regional
Luxembourg Luxembourg 2-4 Days 3-4 Days 4-6 Days Regional
Macau Macau 2-4 Days 3-4 Days 4-6 Days Regional
Madagascar Madagascar 2-4 Days 3-4 Days 4-6 Days Regional
Malawi Malawi 2-4 Days 3-4 Days 4-6 Days Regional
Malaysia Malaysia 2-4 Days 3-4 Days 2-3 Days Yes
Maldives Maldives 2-4 Days 3-4 Days 4-6 Days Regional
Mali Mali 2-4 Days 3-4 Days 4-6 Days Regional
Malta Malta 2-4 Days 3-4 Days 4-6 Days Regional
Marshall-Islands Marshall-Islands 2-4 Days 3-4 Days 4-6 Days Regional
Martinique Martinique 2-4 Days 3-4 Days 4-6 Days Regional
Mauritania Mauritania 2-4 Days 3-4 Days 4-6 Days Regional
Mauritius Mauritius 2-4 Days 3-4 Days 4-6 Days Regional
Mayotte Mayotte 2-4 Days 3-4 Days 4-6 Days Regional
Mexico Mexico 2-4 Days 3-4 Days 2-3 Days Yes
Micronesia Micronesia 2-4 Days 3-4 Days 4-6 Days Regional
Monaco Monaco 2-4 Days 3-4 Days 4-6 Days Regional
Mongolia Mongolia 2-4 Days 3-4 Days 4-6 Days Regional
Montenegro Montenegro 2-4 Days 3-4 Days 4-6 Days Regional
Montserrat Montserrat 2-4 Days 3-4 Days 4-6 Days Regional
Morocco Morocco 2-4 Days 3-4 Days 4-6 Days Regional
Mozambique Mozambique 2-4 Days 3-4 Days 4-6 Days Regional
Myanmar Myanmar 2-4 Days 3-4 Days 4-6 Days Regional
Namibia Namibia 2-4 Days 3-4 Days 4-6 Days Regional
Nauru Nauru 2-4 Days 3-4 Days 4-6 Days Regional
Nepal Nepal 2-4 Days 3-4 Days 4-6 Days Regional
Netherlands Netherlands 2-4 Days 3-4 Days 1-2 Days Yes
New Caledonia New Caledonia 2-4 Days 3-4 Days 4-6 Days Regional
New Zealand New Zealand 2-4 Days 3-4 Days 2-3 Days Yes
Nicaragua Nicaragua 2-4 Days 3-4 Days 4-6 Days Regional
Niger Niger 2-4 Days 3-4 Days 4-6 Days Regional
Nigeria Nigeria 2-4 Days 3-4 Days 4-6 Days Regional
Niue Niue 2-4 Days 3-4 Days 4-6 Days Regional
North Macedonia North Macedonia 2-4 Days 3-4 Days 4-6 Days Regional

Frequently Asked Questions

Browse our knowledge base to learn answers to frequently asked questions.

If your order status states your product was delivered, our shipping agent has successfully delivered your product to your preferred shipping address. You should be enjoying your lifelong memories and sharing them with friends and family. 

Didn't receive your order? Have another issue? Contact our customer service specialist immediately; we will help you resolve the problem immediately."

The estimated date of delivery, which you can find in your account in My Orders, provides you with an approximation of when you can expect to receive your order. This date is calculated based on a variety of factors, such as the availability of the product, the time required for processing and handling, the shipping method selected, and the destination of the package.

The estimated delivery date is provided after you have completed your purchase and is often displayed on your order confirmation page and in any subsequent order tracking information. It's important to note that the estimated delivery date is just that - an estimate. It is not a guarantee of when your package will arrive, as factors such as weather conditions, shipping carrier delays, and other unforeseen circumstances can impact delivery times.

If you have any questions or concerns about the estimated delivery date provided please contact our customer service team for more information.

We update our systems every constantly as we're fed information from major shipping carriers so that we can give you up-to-the-minute information on the whereabouts of your order and its delivery status. However, sometimes shipping agents can be a few minutes to a few hours behind on the status as listed. That means that if your status reads Delivered, but you have no package, typically, the best course of action is to wait up to 24 hours.

However, sometimes the situation is more serious and calls for further action. Use the provided tracking number to track your package on the shipping agent's website. Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.  

If the tracking states that the package was delivered, but you have not yet received it, please get in touch with the shipping agent or your local post office for further assistance. We recommend opening a research delivery claim with the shipping agent, which may help locate your package's whereabouts. 

Still, we caution you to be aware that delays do occur and that it can take a while for tracking to update. If you have any questions, contact our customer support team; we will gladly assist."

In your account, under the notifications entry on the menu, be sure to check off that you would like updates on order notifications. You can choose to be updated in the following ways:

  • Email notifications
  • SMS messages
  • Push notifications (you need to download our app)

If you have requested notification and are not receiving any, check your junk or SPAM folders and ensure you have messages from MixPlaces marked as safe. You can always come to your account for the most current updates on your delivery or use the tracking number provided to check with the shipping agent.

Also, if you are on your order item screen, look above and you will see the latest shipping status for your item. You can also use the tracking number provided on your order item to check the most up to date status with the shipping agent. If you're not there, go to your account and find your order item.

If you have any question, please contact our customer service specialists.