We aim to send you your order quickly while guaranteeing the highest-quality production values. After all, your memories are priceless, and it's our job to ensure the product you've chosen comes out perfect.

Depending on several factors, it typically takes us as three (3) business days to produce your custom product, though it may take as long as seven (7) during peak times and holidays. We put special care into making sure we preserve your memories so that they last for generations. You should also note that transit times may vary depending on your location, with shipping taking an additional three (3) to seven (7) business days, and peak times and holidays playing a factor. Weekends are not included in processing, shipping, or transit times.

What determines the time for delivery? Various factors are involved in the time frame, including the time for the customer approval process, the number of items purchased, product size, shipping mode, delivery destination, and so on. 

Our team will be in constant communication with you the entire time. You will receive emails, SMS messages, and push notifications (when you download our app.) Your order status is also updated in your account. 

In your account, under the notifications entry on the menu, be sure to check off that you would like updates on order notifications. You can choose to be updated in the following ways:

• Email notifications
• SMS messages
• Push notifications (you need to download our app)

If you have requested notification and are not receiving any, check your junk or SPAM folders and ensure you have messages from MixPlaces marked as safe. You can always come to your account for the most current updates on your delivery or use the tracking number provided to check with the shipping agent.

Also, if you are on your order item screen, look above and you will see the latest shipping status for your item. You can also use the tracking number provided on your order item to check the most up to date status with the shipping agent. If you're not there, go to your account and find your order item.

If you have any question, please contact our customer service specialists.

We update our systems every constantly as we're fed information from major shipping carriers so that we can give you up-to-the-minute information on the whereabouts of your order and its delivery status. However, sometimes shipping agents can be a few minutes to a few hours behind on the status as listed. That means that if your status reads Delivered, but you have no package, typically, the best course of action is to wait up to 24 hours.

However, sometimes the situation is more serious and calls for further action. Use the provided tracking number to track your package on the shipping agent's website. Again, the tracking number can be found on your order confirmation email or your order history if you created an account during checkout.  

If the tracking states that the package was delivered, but you have not yet received it, please get in touch with the shipping agent or your local post office for further assistance. We recommend opening a research delivery claim with the shipping agent, which may help locate your package's whereabouts. 

Still, we caution you to be aware that delays do occur and that it can take a while for tracking to update. If you have any questions, contact our customer support team; we will gladly assist."

If you cancel your order before approving your proof, you won't need to ask for a refund as we haven't charged you for your product. MixPlaces doesn't charge you for anything until after you approve your design.

We have authorized your card, so as long as you cancel, we won't complete the charge and any holds on your account will fall off within 30 days.* 

If you cancel after approving you proof, and we have charged your card, please contact our customer service team. 

At MixPlaces we are industry innovators and disruptors, and our goal is to offer some of the highest commissions in the sector. Our dedicated affiliate team will help you with content, banners, unique URL tracking, and everything else you'll need to succeed, putting you on your way to earning commissions up to 30%. Moreover, we give commissions for sales on any channel or device.

A star map is a representation of the night sky at a specific time and location, showing the stars, constellations, and other celestial objects.

A photo book is a collection of your photos and memories in a high-quality book that you can keep forever and share with your friends and family. At MixPlaces, our photo books are a bit more unique than the competition.

Here, we use the latest data technology advances to turn your photos into a story. Using metadata found in your photos, we can create a chronological narrative, including maps, images, star maps, coordinates, and more. Or, if you prefer, we can build a place-based book.

And the best part? Using our state-of-the-art app, you can create your photo book in minutes!

A chronological photo book is the perfect way to create a photo book that chronicles anything from a young child growing to a fun trip unraveling. The best part is our algorithm does all of the sorting for you, creating a gorgeous travel photo book layout that brings your journey to life.
 

No, you can only use one coupon at a time, but we will usually honor the highest discount possible.

A cancellation occurs before the item is shipped to your address. On the other hand, a return takes place after you have already had your product sent to your address. 

All sales are final and no refunds will be issued. However, our Make It Right Guarantee state that our ultimate goal is to ensure our customers' satisfaction. Therefore, we strive to address any issues, resolve problems, and correct any discrepancies related to customer orders made on mixplaces.com or our app.

For more information, see our Return Policy.

Coordinates posters are personalized prints of latitude and longitude coordinates based on a location and date of your choice connected to a milestone, such as the birth of a child, a wedding, or a family vacation.

Enter the location and date, then use our design editor to select specific details for your poster. Easily customize the text, date, time, style, layout, format, and materials.

All sales are final and no refunds will be issued. However, our Make It Right Guarantee state that our ultimate goal is to ensure our customers' satisfaction. Therefore, we strive to address any issues, resolve problems, and correct any discrepancies related to customer orders made on mixplaces.com or our app.

For more information, see our Return Policy.

The "My Orders" section of the app or website, within your account will have a complete list of your most recent orders, along with their statuses as well. You can check them at any time. For additional assistance contact our customer service team who are always available to help.

When you create a wall art poster with MixPlaces, you're not just creating a product, you're creating a memory that lasts forever. That's why we guarantee you receive the very best, and if you're no happy after 30 days, we'll give you your money back, no questions asked.

Here's a peek of what you can expect from us when you create a wall art project:

• Museum grade art matte paper
• The latest custom printing processes
• 100+ year color guarantee
• Professional color management
• Museum archival quality process and materials

If you are currently in your order item screen, simply look at the information listed above to learn more about your order, including its current status and estimated delivery date. 

If you need to check your order item status at a later time, go to your account section, and click My Orders. There you can see the name of your project or product, details, price, estimated arrival date, and any other necessary information. Find the specific order you are looking for and click on it for basic information. Then click on it again for a more detailed view.

Additionally, you will receive timely notifications updating you on the status of your order via email, SMS, and push notification if you have our app installed. And never hesitate to contact our customer service team with any questions.

Yes! All customers will receive a low-resolution proof that they must approve before the project is sent off for final production. This proof, which can't be printed or used as a final copy itself, is an opportunity to make sure you are happy with the final design. It's our way of helping you ensure everything is perfect.

While our wood frames usually come mounted, our metal frames come separate to avoid damages during shipping. If you've received an unmounted framed poster, assembling it is easy! Here are some instructions to help you mount your poster into the frame:

1. Remove the packaging from the frame and locate the small metal tabs on the back of the frame.
2. Bend the tabs through 90º.
3. Once all the tabs have been lifted out of the way, the rear of the frame can be removed and the picture inserted into the frame. Replace the back of the frame and bend the tabs back down to hold the frame in position. 

Don't forget to remove the protective lining on the front of the glass!

The MixPlaces mobile app is exceptionally user-friendly. The Mixplaces Editor displays each change you make so you can easily decide what you like or don’t like when making adjustments to your work. When using the mobile app, you can seamlessly create a beautiful Street Map, Coordinate Map, Star Map, or Photo Book with little effort.

Absolutely! Our powerful GPS tool allows you to create a map using any address, neighborhood, city, street, landmark, or general area anywhere in the world.

Simply enter your desired location, which can be a country, city, street, neighborhood, or exact address, in the search bar under Set Location and take your pick from relevant search results.

There are coordinates that pinpoint the exact location of every square inch of the planet. They are numbers that represent the latitude and longitude of a particular place. These numbers are used in GPS systems and mapping software to help people pinpoint their exact location on the planet. They are also used to measure distances and angles between two points on the Earth's surface. The coordinates for your most memorable spots are always the same, regardless of where you are from or where you are heading.