Frequently Asked Questions
Answers to questions about albums,
prints, gifts, projects, our store, & more!
Other questions
If you need technical help with the MixPlaces app, you can email our support team at [email protected]. They will be happy to help you with any issues you may be experiencing.
All sales are final and no refunds will be issued. However, our Make It Right Guarantee state that our ultimate goal is to ensure our customers' satisfaction. Therefore, we strive to address any issues, resolve problems, and correct any discrepancies related to customer orders made on mixplaces.com or our app.
For more information, see our Return Policy.
No! There are no costs or no fees to join our affiliate program. The MixPlaces Affiliate program is absolutely free to join! Sign up today and start earning right away! Just complete the application and you will be on your way to earning!
Yes, we offer responsibly sourced FSC-certified paper from sustainably managed forests. All products are produced in accordance with international and national product safety regulations. We always strive to use responsibly sourced materials. Our printed paper products and canvases are made from paper and wood from sustainably managed forests with a sustainable forest management system. We work with suppliers that offer high-quality products that we hope will be enjoyed and used repeatedly for an extended period.
Most star maps are not suitable for outdoor use as they are printed on paper or canvas and may be damaged by the elements.
In addition to grouping your photos, a Chronological photo book uses your metadata (safely, we should add) to fill your photo book with stunning artwork. Our app will collect your photos based on when your most memorable moments occurred. It will also fill your book with Street Map art, Star Map Art, and elegant Coordinate Posters (latitude and longitude posters that mark the exact spot of your most significant memories).
You'll find that with MixPlaces, you're designing more than a photo book. You're creating a doorway into a whole new world of memories. It's more than another look at your wedding day. It's a walk down the streets of the church where you were married, a look at the stars as they were when you said "I do," and a record of the exact spot you had your first dance as husband and wife.
No other photo album can give you that.
Even if your discount code has expired, we regularly release new discounts and promotions. Keep an eye out for future offers and don't hesitate to contact us if you encounter any issues with your discount code.
If you accidentally entered an incorrect delivery address or wish to change your delivery address for any reason, and your order has yet to be shipped (i.e., the status reads On the Way), please contact our customer support team, who will be more than happy to assist you. Please note that once your order has shipped we are unable to make any changes to your delivery address or product in general. At that time we recommend contact the shipping agent for assistance. You can use the tracking number found on your order item screen to find contact information for your shipping agent.
Yes, when you join our affiliate program you will have all of the support you need. We'll help you with all of the content, banners, unique URL tracking, and everything else you need to attract customers and earn the highest commissions possible.
Yes, star maps are available internationally and can be shipped to any location worldwide.
The great thing about our app is that it's forward-thinking. When you build a Places Book to share your memories, you're given a whole host of options. If you have a lot of places that need to be organized, not only will you be able to choose between different layout densities (many or fewer images per page), but you can also choose to break your book up into chapters, complete with a table of contents.
A Places Book can be broken up into chapters based on cities, regions, states, or countries for easy reading.
The great thing about our app is that it's forward-thinking. When you build a Chronological Book to share your memories, you're given a whole host of options. If you have a lot of dates that need to be organized, not only will you be able to choose between different layout densities (many or fewer images per page), but you can also choose to break your book up into chapters, complete with a table of contents.
A Chronological Book can be broken up into chapters based on days, weeks, months, or years for easy reading.
Once you’ve approved your proof for your artwork, you can no longer make changes to your order. However, if you choose to reject your proof after reviewing it, you will be given an opportunity to edit your design. At the time, you will have options to edit it yourself or work with or team to do so.
If you need to make changes to your shipping address after placing an order, you can only do so if your order has not been sent our for delivery. Please contact customer support for assistance with address changes.
If you have a website and are able to promote MixPlaces products, you are eligible to join our affiliate program. Our only restriction is that we do not permit affiliates that link to or contain objectionable or offensive materials. Such materials are determined at our sole discretion.
All projects use archival quality ink, which includes durability and fade resistance, and museum-quality archival posters made on long-lasting matte (uncoated) archival paper. Our superior paper quality — 170 gsm / 65 lb — is certified to last 300 years, keeping your project alive for several lifetimes. Moreover, this poster paper is more yellowish (off-white) as no optical brighteners are used during production.
If you're hoping to be a bit more creative with your Wall Art, our Editor can help you create a project that will last for generations! You have a whole host of customizable options for your Wall Art, including:
- Colors & Themes
- Creative Shapes
- Markers & Pins
- Font Styles
- Frames
- And More
If you have any questions, contact our customer support team, who is always available to help, or check out our journal, which is filled with great articles to help you start your project!
When you create a Photo Book with MixPlaces., you're getting the most unique Photo Book on the market today. With a marriage of science, technology, and art, we unlock your past and give you something magical to share with everyone in the present.
Our Photo Books have many layout options, various illustration options, and much more. Moreover, we give you something highly customizable. Choose from different colors, fonts, and sizes. Make your personality shine through.
Our paper quality is premium quality 170 gsm / 65 lb — the best available. It's durable, archival-quality with ink that never fades. Furthermore, it's certified sustainable by the FSC and said to last 300 years!
We created themes with different color schemes to make it easier for you to choose colors that work well together. You can find them in Styles on our MixPlaces Editor. You'll be able to find the ideal color pattern to match your true self.
